Information We Collect from You
Vs96 collects several categories of information to ensure the platform runs smoothly and that the user experience is seamless and secure. We only collect information necessary for the purposes stated in this policy.
Account Information & Identity Verification
During registration, we collect your full name, email address, phone number and identity verification details required to verify your identity. This information is used to create and maintain your account, as well as to ensure the security of your transactions.
Device & Browser Information
When you access vs96 via mobile phone, tablet or computer, we automatically collect technical information including device type, operating system, browser type, IP address and language settings. This helps us optimise the platform for your device and detect any suspicious activity.
Payment Information in Malaysian Ringgit (MYR)
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method, such as your bank account number, account holder name and transaction details. We do not store full card numbers or PINs. All financial information is processed through secure, encrypted channels.
Platform Usage Data
We record data on how you use the platform, including games played, betting history, session duration, pages visited and actions taken within the platform. This data is used to improve the user experience and help us better understand the needs of our Malaysian users.
How Your Information Is Used
Vs96 uses the information collected solely for legitimate purposes related to the operation of the platform. We do not use your data for any other purpose without your consent.
- Account management: Creating, verifying and maintaining user accounts, including required identity verification processes.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying payments and resolving any transaction-related issues.
- Platform security: Detecting and preventing fraud, multi-account usage, money laundering and activities that violate our terms of use.
- Customer Support: Providing assistance to users who contact the vs96 support team, including the resolution of complaints and enquiries.
- Service improvement: Analysing usage patterns to improve platform functionality, refine the user interface and introduce relevant new features.
- Platform communications: Sending important notifications about your account, service updates and relevant information that users need to know.
Cookies & Tracking Technologies
Vs96 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help the platform remember your preferences and settings.
Types of Cookies Used
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login status during an active session.
- Preference cookies: Saves your language, region and display preferences so you don't need to reconfigure them each time you visit the platform.
- Security cookies: Used to detect and prevent fraudulent activity and ensure the security of your login session.
- Analytics cookies: Helps us understand how users interact with the platform for improvement purposes, without personally identifying any individual.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the vs96 platform.
Data Storage, Security & Sharing
How We Protect Your Data
Vs96 implements robust technical and organisational security measures to protect your personal information. All data is transmitted via SSL (Secure Socket Layer) encryption protocols to ensure information cannot be intercepted in transit. Data stored on our servers is further protected by additional security layers, including data encryption and strict access controls.
Retention Period
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When the information is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
Vs96 does not sell or rent users' personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment service providers that process MYR transactions on behalf of vs96, subject to strict confidentiality agreements.
- Regulatory authorities and law enforcement agencies when required by a valid court order or Malaysian legislation.
- Technology service providers that assist in operating and maintaining the platform, with access limited strictly to information necessary for their tasks.
Your Rights as a vs96 User
As a vs96 user, you have certain rights regarding your personal information. vs96 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email and will be processed within a reasonable timeframe.
If your personal information is inaccurate or incomplete, you have the right to request a correction. You can update basic information through your account settings or by contacting support.
Under certain circumstances, you have the right to request the deletion of your personal information. Such requests are subject to legal and contractual obligations that may require us to retain certain records.
Policy Updates & How to Contact Us
Vs96 reserves the right to update this privacy policy from time to time to reflect changes in our operational practices or legal requirements. Users will be notified of significant changes via notifications on the platform. Continued use of the platform following any changes constitutes acceptance of the updated policy.
If you have any questions, concerns or wish to exercise your privacy rights, please contact the vs96 team at: [email protected]. We will endeavour to respond to your enquiry within a reasonable time. For more information about the platform, you may also refer to FAQ section us.
Questions About Your Privacy?
The vs96 team is ready to assist if you'd like to learn more about how we protect your data or wish to exercise any of the privacy rights outlined above. Contact us at [email protected] or visit our FAQ section for more information.